How we handle your personal data
When you call, email or send photos on WhatsApp, we use that information to discuss your request and the work you may need. Please share only the information needed for that purpose.
- Average emergency arrival time of 25 minutes
- We discuss the price upfront
- Certified locksmith · Politiekeurmerk Veilig Wonen
What data do we use?
We use the contact and billing details needed to answer your enquiry, arrange and carry out the work, and take payment. We use photos or videos of your door or lock to assess the problem. We don’t request or keep copies of identity documents.
When you visit the site, we process technical data such as your IP address and browser details to operate and secure it. With your consent, we may also use data about visits and clicks on contact buttons for analytics.
Purposes and service providers
We use your details to respond to your request and to arrange and carry out the work. Invoicing and accounting are legal obligations. We have a legitimate interest in answering questions, following up on work and keeping the website secure. We don’t use your contact details for newsletters or advertising.
We use service providers for hosting, email, website management and security, administration and payments. These include TransIP for hosting and business email, e-Boekhouden.be for invoicing and administration, and SumUp for card payments. Each provider processes the data it needs to provide its service. We don’t sell customer data.
When you use WhatsApp or Google, your data may be processed outside the European Economic Area. The relevant service uses applicable safeguards for these transfers, such as an adequacy decision or standard contractual clauses. See WhatsApp and Google for details, or contact us.
Questions about your data
Slotenmaker Exacto SlotenExpert, Kammenstraat 47, 2000 Antwerp, company and VAT number BE 0767.463.406, is the controller for the processing described here. For questions, email info@exacto-slotenexpert.be or call 0469 44 94 02.
Subject to the conditions of the GDPR, you may request access to your data, correction, deletion, restriction of processing or data portability. You may also object to processing, withdraw your consent or lodge a complaint with the Belgian Data Protection Authority.
How long we keep your data
We generally keep invoices and accounting records for seven years. For invoices, the period starts on 1 January of the year after issue. A specific legal retention requirement or ongoing proceedings may require us to keep them longer.
How long we keep other data depends on the request or job, outstanding payments, agreed aftercare and any follow-up that needs those details. We normally delete messages and job photos after the work has been dealt with. We may keep contact details for follow-up. If there’s a complaint, dispute or legal proceeding, we keep the data we need for as long as the matter continues or the law requires it.
When we publish photos of our work, we choose images that don’t identify people or reveal customer details. Contact us if you have questions about your data or want to request removal of an image.
Cookies
Essential cookies keep the site working and remember your cookie preferences. With your permission, we use analytics to measure visits and clicks on contact buttons. You can decline optional cookies and change your choice later under ‘Cookies’.
Read our cookie policy for details of the cookies, the services involved and how to change or withdraw your consent.
Slotenmaker Exacto SlotenExpert
We come to you in Antwerp and the surrounding area.
Kammenstraat 47 · 2000 Antwerp
Company number 0767.463.406